Privacy Policy

Last updated: June 16, 2026

FamilyKin Pets operates this website and online store to provide pet lifestyle products, daily walk essentials, personalized accessories, and related customer services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, subscribe to our emails, or otherwise interact with FamilyKin Pets.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, order number, payment status, delivery details, returns, refunds, and customer service history.
• Payment information, such as payment method and transaction details. Payment information is processed securely by our payment providers and Shopify. We do not store full credit card details on our own systems.
• Personalization details, such as pet name, phone number, engraving details, or other customization information you provide for personalized products.
• Communication information, such as messages you send to us by email, contact forms, social media, or customer support channels.
• Device and usage information, such as IP address, browser type, device type, pages viewed, referral source, shopping behavior, and interactions with our website.
• Marketing preferences, such as whether you subscribe to our email updates, promotions, or other marketing communications.

How We Collect Information

We may collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, subscribe to emails, or submit personalization details.
• Automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website.
• From service providers and partners that help us operate our store, process payments, fulfill orders, provide shipping, analyze website performance, or support marketing and advertising.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders.
• To prepare personalized products, including engraved leather tags.
• To arrange shipping, delivery, returns, refunds, and customer support.
• To communicate with you about your order, account, inquiries, or customer service requests.
• To improve our website, products, services, customer experience, and marketing.
• To send promotional emails or marketing messages if you have subscribed or where permitted by law.
• To prevent fraud, protect our website, secure transactions, and maintain business operations.
• To comply with legal obligations, enforce our policies, and respond to lawful requests.

Personalized Products

If you order a personalized item, such as an engraved leather tag, we collect the customization details you provide, including pet name, phone number, spelling, and formatting preferences.

We use this information only to prepare your personalized product, provide customer support, and fulfill your order.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to help the website function, remember your preferences, analyze traffic, improve our services, and support advertising or marketing activities.

You may be able to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or checkout functionality.

Marketing and Advertising

If you subscribe to our emails or otherwise agree to receive marketing communications, we may send you updates about products, offers, content, and FamilyKin Pets news.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or by contacting us at hello@familykinpets.com.

We may also use advertising and analytics tools to understand customer behavior, improve our marketing, and show relevant ads. Depending on where you live, you may have rights to opt out of certain targeted advertising or data sharing activities.

How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

• Shopify, which hosts and powers our online store.
• Payment processors and fraud prevention providers.
• Shipping, fulfillment, and logistics providers.
• Email, customer support, analytics, advertising, and marketing service providers.
• Professional advisers, legal authorities, or regulators when required by law or necessary to protect our rights.

We do not sell your personal information in the traditional sense. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling” personal information. Where applicable, you may have the right to opt out of such activities.

Relationship with Shopify

Our store is powered by Shopify. Shopify may collect and process personal information when you visit our website, use checkout, make a purchase, or interact with Shopify-powered features.

Information you provide through our store may be processed by Shopify and its service providers in order to operate the store, process transactions, prevent fraud, support analytics, and improve Shopify services.

You can learn more about Shopify’s privacy practices by visiting Shopify’s privacy resources.

Third-Party Links

Our website may include links to third-party websites, platforms, or services, such as social media pages or payment providers.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. Please review their privacy policies before providing personal information to them.

Data Security

We take reasonable measures to protect your personal information. However, no online transmission, website, or storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce our policies, and maintain business records.

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request a copy of your personal information.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising or data sharing activities where applicable.

These rights may vary depending on your location and applicable law. To make a privacy request, please contact us at hello@familykinpets.com.

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information where required.

International Transfers

Because we operate an online store and use service providers such as Shopify, payment processors, shipping providers, and other technology partners, your personal information may be transferred, stored, or processed outside your country or region.

Where required, we rely on appropriate safeguards or legal mechanisms for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

FamilyKin Pets
Email: hello@familykinpets.com
Instagram: @familykinpets