Terms of service
Terms of Service
Welcome to FamilyKin Pets. These Terms of Service apply to your use of our website and your purchase of products from FamilyKin Pets. By visiting our website or placing an order, you agree to the terms below.
1. Overview
This website is operated by FamilyKin Pets. Throughout the site, the terms “we,” “us,” and “our” refer to FamilyKin Pets.
By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or region, or that you have permission from a parent or legal guardian to use this website.
You may not use our website or products for any unlawful, abusive, fraudulent, or unauthorized purpose.
3. Product Information
We do our best to display product descriptions, images, colors, sizes, materials, and details as accurately as possible. However, we cannot guarantee that your device screen will display colors or textures exactly as they appear in real life.
Product availability, pricing, descriptions, and promotions may change at any time without notice.
4. Orders
When you place an order, you agree to provide accurate, complete, and up-to-date information, including your name, shipping address, email address, and payment details.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, incomplete, inaccurate, or placed in violation of these Terms of Service.
If we cancel an order after payment has been made, we will issue a refund to the original payment method where appropriate.
5. Personalized Items
Some products may include personalization, including engraved leather tags. You are responsible for ensuring that all personalization details, including pet name, phone number, spelling, and formatting, are correct before submitting your order.
Personalized items are made specifically for your order and may not be eligible for return or refund unless they arrive damaged, defective, or were incorrectly made due to our error.
Personalized Leather Tags are intended as add-on items to FamilyKin walk essentials and are not shipped separately on their own. If such an item is ordered by itself, we reserve the right to contact the customer to adjust, combine, or cancel the order.
6. Pricing & Payment
All prices are listed in USD unless otherwise stated. Prices do not include customs duties, import taxes, brokerage fees, or local charges that may apply to international orders.
Payment must be completed at checkout before an order is processed. We reserve the right to correct pricing errors, product errors, or availability issues at any time.
7. Shipping
Shipping times, destinations, and costs are described in our Shipping Policy. Delivery times are estimates only and may vary due to customs clearance, local carrier delays, holidays, weather conditions, or other circumstances outside our control.
For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by their country or region.
8. Returns & Refunds
Returns and refunds are handled according to our Refund Policy. Please review our Refund Policy before placing your order.
Shipping fees, customs duties, import taxes, brokerage fees, and local charges are non-refundable unless otherwise required by law.
9. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that all information on the website is error-free, complete, or current.
We may correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
10. Intellectual Property
All content on this website, including text, images, graphics, product names, branding, logos, photography, page layouts, and design elements, belongs to FamilyKin Pets or is used with permission.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.
11. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics tools, email services, and other technology partners.
We are not responsible for the content, policies, performance, or practices of third-party websites or services that we do not control.
12. Prohibited Uses
You agree not to use our website or products for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose. You must not attempt to damage, disrupt, hack, overload, or interfere with the operation or security of our website.
13. Limitation of Liability
To the fullest extent permitted by law, FamilyKin Pets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
Our products are intended for normal pet lifestyle use. Please always supervise your pet and choose products that are appropriate for your pet’s size, behavior, and needs.
14. Changes to These Terms
We may update or modify these Terms of Service at any time. Any changes will be posted on this page. Your continued use of our website after changes are posted means that you accept the updated terms.
15. Contact Us
If you have any questions about these Terms of Service, please contact us at: