Shipping policy
Shipping Policy
At FamilyKin Pets, we carefully prepare each order before it leaves our fulfillment warehouse. Please review the shipping information below before placing your order.
Order Processing Time
Orders are usually processed within 1–5 business days after payment is confirmed.
Business days do not include weekends or public holidays.
Personalized items, including engraved leather tags, may require additional preparation time. If your order includes a personalized item, please make sure all customization details are correct before submitting your order.
Personalized Leather Tags are designed as add-on items to FamilyKin walk essentials and are not shipped separately on their own. If a personalized tag is ordered by itself, we may contact you to adjust, combine, or cancel the order before fulfillment.
Shipping Destinations
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Singapore
Shipping Rates & Estimated Delivery
Shipping rates are shown at checkout based on your shipping destination and order value.
| Destination | Standard Shipping | Free Shipping | Estimated Delivery |
|---|---|---|---|
| United States | $9.99 USD | Orders over $79 USD | 7–12 business days |
| Canada | $12.90 USD | Orders over $129 USD | 7–12 business days |
| United Kingdom | $14.90 USD | Orders over $149 USD | 7–15 business days |
| Australia | $14.90 USD | Orders over $149 USD | 7–15 business days |
| New Zealand | $14.90 USD | Orders over $149 USD | 7–15 business days |
| Singapore | $9.90 USD | Orders over $129 USD | 5–10 business days |
Please note that estimated delivery times begin after your order has been processed and shipped. Delivery times are estimates only and may vary due to customs clearance, local carrier delays, holidays, weather conditions, or other circumstances outside our control.
Tracking Information
Most orders are shipped with tracking. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking updates to appear after your package has been handed over to the carrier.
Customs Duties & Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by their country or region.
These charges are not included in our product prices or shipping fees and may be collected by the carrier or local customs authority upon delivery.
FamilyKin Pets is not responsible for delays caused by customs clearance or unpaid import charges.
Incorrect or Incomplete Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
FamilyKin Pets is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at hello@familykinpets.com. We will do our best to help before the order is shipped, but we cannot guarantee changes once fulfillment has started.
Lost, Delayed, or Returned Packages
If your package is significantly delayed, please contact us at hello@familykinpets.com and we will do our best to help you check the shipment status.
If a package is returned to us due to an incorrect address, failed delivery attempt, unpaid customs charges, or refusal of delivery, additional shipping fees may apply if the order is reshipped.
Contact Us
If you have any questions about shipping, please contact us at: